This document contains a wealth of information for people doing standards-based development on:

• Coding Principles
• Performance Guidelines
• How to approach performance issues with the client
• Browser resolutions
• Browser testing and support
• SEO and accessibility
• … and all the tools that we have at our disposal

I hope others can find it useful in determining the best way for your team to approach high-quality front-end work.

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The clean, distinctively adidas design introduces a series of rotating banners that reflect the company’s current marketing campaigns. The rotating banners automatically refresh the look of the home page, while giving consumers multiple pathways to select products based on gender, brand, sport and product type.

Shopadidas.com also features links for popular searches and top visited locations, as well as three sub-banners that subtly highlight distinct product collections and sub-brands. Other features include a view into the shopadidas Twitter feed, and a simplified site map that makes accessing content easier for the consumer, while improving the site’s visibility in search results.

Isobar’s redesign team worked within a very short timeframe to develop the new design, which accomplishes adidas’ business need of making their products easier and more intuitive for the consumer to access than ever before.

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The interactive game allows Bruins fans to compete against their Facebook friends and fellow fans around the world by predicting the statistical output of their favorite players based on points, hits and shots on goal during each game of the playoffs. To play “Bruins Face Off,” fans can visit the Bruins Facebook page at www.facebook.com/NHLBruins beginning Wednesday, April 14.

“Bruins Face Off gives us the opportunity to leverage the popularity of Facebook and provide a new experience to our loyal fans just as playoff excitement kicks in,” Boston Bruins SVP of Sales and Marketing, Amy Latimer said. “Our goal is to create greater engagement between fans and the Bruins brand, and our investment in social media platforms has this potential.”

A number of prizes will be awarded to participants throughout the Bruins playoff run. Bruins fans will have the opportunity to win a variety of autographed Bruins memorabilia as well as a chance to win a suite at the 2010-‘11 Bruins home game at the TD Garden for the winner and 17 Facebook friends.

“One of the primary goals in creating Bruins Face Off was to build on fan excitement and give them a special way to get even more engaged with the team during this incredibly exciting playoff timeframe,” said Daren Trousdell, EVP of Sales and Marketing at Isobar North America. “This is the time of the year that fans live for and the team wanted to give all their fans - not just those lucky enough to have tickets - another way to be part of the game-time action.”

Isobar also created a successful interactive Facebook application for the Boston Celtics at the start of the NBA season called “3-Point Play.”

The 2010 Boston Bruins Playoffs are delivered by AT&T. Fans interested in learning more about Boston Bruins players, or ticket options, should visit the team website at www.bostonbruins.com or call 617-624-BEAR.

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Blurb is the creative publishing and marketing platform used by creative professionals and consumers worldwide to create, publish, share and sell professional-quality books. With its service already popular among photographers and designers, the company partnered with Isobar to help expand its reach into a broader set of business users, specifically advertising and marketing agency creative professionals. Isobar’s powerful “Killed Ideas” campaign engaged agency professionals by appealing to their passion for creative ideas, while simultaneously showcasing the power of putting ideas to print. The multifaceted campaign featured participation from leading advertising industry pundits and influencers; an integrated use of web, social media and word-of-mouth techniques; and strong results that mapped to specifically defined campaign goals.

Congrats to our friends at Blurb and our San Francisco-based team!

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On Monday, adidas and Isobar unveiled a series of exciting new enhancements to adidas miCoach, the interactive training service that delivers audible coaching while you run. Already one of the most advanced and personal applications on the Web today, miCoach.com incorporates new features and functionality that help runners better manage their training programs, and reflects adidas commitment to listening to the needs of consumers and creating a better experience for their miCoach users.

Key enhancements to miCoach.com include:
• A robust Routes management tool that enables users to create and edit routes, add ratings and notes to existing routes, and add, move or delete route points.
• New community tools that provide a forum where runners can share training tips with other runners, get tips and tricks on using miCoach, see upcoming events, access miCoach-related videos and get updates on the latest gear.
• Custom workout capabilities that enable runners to build their own custom workouts from scratch.
• A new Achievements section that recognizes key personal milestones, records and overall workout stats, such as fastest mile run, most calories burned, and more.
• Updated Reminder functionality that enable users to choose when they want to be reminded of workouts and when they’ve been inactive.

The enhanced site also provides adidas with sophisticated content management capabilities that enable each market to showcase featured products, as well as localized content, pricing and store locations to meet the needs of individual markets.

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Global frozen food leader McCain Foods Limited and Isobar North America, a full-service digital marketing agency and Aegis Media Group company, announced today they will work together to enhance the company’s internal and external Web properties. McCain selected Isobar after conducting a formal review process, which included four competing agencies. The planning and discovery phase of the project is already underway, and the companies expect the projects to be completed by mid-year.

“We believe our digital initiatives will have a profound impact on the way we are perceived and engaged within the marketplace,” said Susan Rogers, Vice President of Global Communications for McCain. “To help us realize our goals, we sought a partner who values our brand and culture, understands the challenges and opportunities of being a global organization and has an advanced knowledge of the digital world. Isobar demonstrated all of this, while also pushing our team to recognize some exciting opportunities available to us.”

The Isobar work will be led out of the agency’s Toronto office, while leveraging the broad range of expertise across the firm’s global footprint.

“We have a fantastic opportunity here to drive deeper connections between the McCain brand and its key internal and external audiences,” said Isobar Vice President of Strategy Robert Simon. “The collective McCain/Isobar team feels a tremendous sense of common purpose in pushing forth a digital strategy that is the right fit for who McCain is today and where it’s going tomorrow, and we’re already off to a great start.”

“McCain is a great brand, grasping the opportunity to develop deeper more powerful relationships with its customers through digital communication,” said Nigel Morris, CEO of Aegis Media. “We are looking forward to partnering with them through Isobar to meet that potential.”

About Isobar North America, Inc.

Isobar North America, Inc. is a full-service digital marketing agency that combines digital strategy, creative, media, technology, and measurement to drive brand success in today’s technology-driven, consumer-controlled world. Formed by the merger of Ammo Marketing, Freestyle Interactive, Mindblossom and Molecular in 2010, Isobar North America’s team of more than 200 digital experts have been transforming the way the world’s biggest brands reach, connect and engage with consumers since the Internet’s inception. Its clients include adidas, Nikon, Northwestern Mutual, Procter & Gamble and Reebok. With locations in Boston, New York, San Francisco and Toronto, Isobar North America is an Aegis Media Group company. For more information about Isobar North America, please visit www.isobar.net.

About McCain Foods Limited:

McCain Foods Limited is an international leader in the frozen food industry, employing 20,000 people and operating 53 production facilities on six continents. A privately owned company headquartered in Florenceville and Toronto, Canada, McCain has annual sales of CDN$6.5 billion. McCain is the world’s largest manufacturer of frozen potato specialties and also produces other food products, including pizza, appetizers, oven meals, juice and desserts. The company’s products can be found in thousands of restaurants and supermarket freezers in more than 130 countries around the world. McCain also owns Florenceville, Canada-based Day & Ross Transportation Group, one of the largest transportation companies in Canada.

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I understand why it’s difficult to enter into this space: some brands aren’t ready to face the consumer head on… one to one…in conversation. This is not a medium that befits a corporate PR guy, willing and ready to pull together approved responses espousing the view of the corporation to the masses. No one in the social arena pays heed to any of the corporate speak. They just want to talk and they want to be heard.

For those brands who hesitate and fear the medium, here’s what I have to say:

• Start-ups have been engaging in social media for years and have benefited greatly. They were not endowed with huge marketing budgets so they’ve had to resort to more efficient roll-up-your-sleeves-type approaches to succeed. The key to building strong and enduring brand: do it one satisfied customer at a time!
• People want to talk to you and they want you to listen to them. Be warned that you will hear the good and the negative. The key is learning from it and understanding its implications.
• Confront your detractors. They are the key to making you greater. One of my clients continues to engage with the complainers, as well as the rally-the-troops-and-boycott-the-company type misfits. And they’re tackling it one issue at a time. The company has a long way to go to earn respect and confidence from its customers but the very act of engaging has mitigated consumer churn. It has also provided a NEW avenue for customers to provide their views and suggestions and feel like they’re being listened to. Once you satisfy a detractor, he will be your most avid supporter. And be ready to open the doors to a flood of new business.
• And engage as a person. You don’t need the veil of an organized, PR-approved response — that goes nowhere in this space. It’s akin to meeting new people at a Christmas party: Introduce yourself. Tell the other person about you. Then ask about the other person. Stop and listen and understand. Remember, the corporate voice needs a human voice to be accessible and to engage in meaningful dialogue.
• It’s not easy. It takes a lot of work. But the effort produces strong relationships that are lasting. And the money….it’ll be there as well…guaranteed!

Good luck!

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Columbia House was a traditional direct mail company, whose strong foundation of measurability, attribution and ROI were key pillars that drove its success for many years. Technology and industry changes ie the decline of music CD consumption…Apple’s introduction of the iPod… and the subsequent move to cheaper MP3 downloads, left the music industry scrambling to monetize artists and their music. This, in turn, necessitated Columbia House to focus more efforts on movie sales. Despite its long tenure and strong presence in the movie entertainment distribution business, it had also met with criticism from users in areas regarding claims of negative option, unfair shipping charges, and challenging customer service issues.

So a new company was started in Canada –> with a new business model that responded to many of these consumer claims in hopes of starting fresh, recruiting a new support base and migrating its loyal customer base. The new company launched November 2008 and its positioning has been evident on their website to this day: “CH Canada.com Welcome to the NEW Columbia House..You spoke, we listened…No more unwanted shipments..”

Initial social insights were conducted around the brand and its competitors in the weeks before launch to validate the new business model. What CHCanada discovered was a wealth of passionate conversation both positive and negative about the very topics (…and then some) that instigated the business change. Unlike traditional research, the comments were in social media spaces for the world to see… and remained unchalleged and unresponded. The company noticed, at the same time, the number strong advocate discussions that had gone unleveraged. What CH had realized was that a comment posted many months ago could strongly influence those who had seen the discussion for the very first time. These strong conversations could very well hamper a successful launch of the new business model. In addition, as is the plight of most Canadian subsidiaries, any strong changes implemented locally were still “blips” in the overall map and did little to positively impact the overall Columbia House brand…the US parent that still retained the original business model.

The key to ensuring a successful launch of CHCanada.com was to provide voice in the social sphere and prove to its customers that it had truly changed before it could hope to acquire new customers. So CHCanada began engaging in conversation. We quickly identified three forums where strong discourse existed about Columbia House. The most difficult efforts included confronting its detractors. Honesty, transparency, and humility were the order of the day. Applying this strategy has allowed forum members to welcome CHCanada to the thread. By letting forum members understand what CH had done to change, and by openly asking people for their honest opinions and questions, CH has been able to eventually build trust as evidenced by the length and tenure of each CHCanada.com thread—> all of them with a range of 700 - 1200 posts starting from as early as January 2009. Along the way, not all forum members were not so quick to welcome CHCanada with open arms. It’s not surprising they “googled” each of our names to validate who we were and what we were saying. From time to time we have been met with accusations of SPAM and have been banned from sites. But overall, our presence in key forums has made an incredible impact on CHCanada’s reputation, its organic search listings, and has resulted in ever increasing positive sentiment in favour of CHCanada vs. its US parent. The topic cloud below is indicative of the positive perception CH’s customers attributed to the brand.

Within a short period of time, CHCanada was able to translate its participation into strong business results. Rob Weatherall, Marketing Manager of CHCanada has indicated, “Entering into the realm of social networking I knew this was something that needed to be done but was quite skeptical what impact it would have on my business. Within a couple of months of launching our program with Isobar, I clearly saw the positive impact this media was going to have. Social networking not only provided an open line of communication with customers, it also provided a product/offer testing arena, an ever-ready focus group, a source of testimonials, and for this business – our highest value customers.”

Highest value customers –>traditionally resulting from strong customer relationship management but developed over a long period of time. Now imagine applying the same principles to social media and experiencing the same effects in half, or even a quarter of the time! Who would ever have thought that by talking to customers, marketers would be able to take out the guess-work of their initiatives or implications of their analytics reports . Ask the customers what they want and give it to them! It’s that simple. And they will come…..And they came in droves. CHCanada initiated a free-shipping promotion in September because its customers asked for it. The result: The company witnessed the highest single sales of the year, with sales equivalent to half the month of August.

And the success continues. Twtpoll surveys have become a strong crowdsourcing vehicle to gauge consumer preferences. Responses for surveys have been strong with momentum starting from the moment of posting. Social media has allowed CH Canada a very inexpensive test-and-learn vehicle for promotions. Varying test components has allowed CH to pull off another successful FREE shipping promotion of late: resulting in the second highest sales day of the year.

Rob Weatherall summed up his experience this way: “The best form of advertising is word-of-mouth – what better way to get your message out than through social networking. Without the knowledge, expertise and passion Isobar brought to the table, this business would most likely have continued to avoid, out of ignorance, what has turned out to be an extremely smart business move”.

Taking a quote from one of the fourm members, “while i haven’t ordered from chcanada in quite some time, i still frequent the thread and certainly appreciate the comments and inititiave shown by the chcanada staff. when is the last time you saw an amazon or futureshop/BB rep come in and ask us what we like? NEVER!! “
Another one says, “ I’m amazed at how much they try to make everyone happy & take in their input. They’re doing a great job at trying to get everything right.”

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As a marketer, it’s very important to maintain transparency while engaging in social media.

For the first time since the 80’s the FTC (Federal Trade Commission) is revising policies regarding testimonials and endorsements. Today, more marketers are utilizing social media so the FTC is attempting to enforce stricter policies regarding social media and transparency. The goal is to hold marketers responsible for false claims and penalize them for not identifying their motives in the social media arena. I’m sure here in Canada policies are also being revised I was unable to find any Canadian articles addressing the issue.

Don’t wait for regulations to mimic how you interact with your target, remember what marketing in the social media space means. It involves searching out the target and asking permission to engage with them. It’s not like traditional media where you shout and hope they listen, for this honesty is always the best policy. If you don’t identity yourself it will likely come out later and result in distrust with brand.

I currently comment, post and Twitter for a variety of different clients. In all cases I’ve made it clear I represent a particular brand with motives of engaging with consumers and potential purchasers. Before jumping in I make a point of familiarizing myself with the discussion. It helps me find the right moment to introduce myself. Commenting on something already being discussed will increase chances that forum readers are more likely to read and engage rather than scroll over my message like they do most spam messages.

In my introduction post I always inform every one of my name, my company and the client I am working with. In most cases forum readers were pleased to see their brand reaching out to them. I’ve received a lot of very insightful feedback from consumers regarding the brand. I’ve made connections and am certain that in the future if I need any consumer insights for a category I will have these relationships to draw from. I trust their feedback and I hope they feel they can trust me.

In closing I’d like to reiterate my point - in the world of social media honesty is currency to build a relationship between customers and your brand.

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