I have been privileged to take part in the 10th Anniversary of the Cluetrain Manifesto. I was made aware of and signed up for a blogging event in which 95 bloggers each write a post on the same agreed date, April 28th, about one of the “95 theses” from the Manifesto. Details about this event and Cluetrain’s history are found here. I will provide viewpoint on thesis number #89.

For years marketers like me have believed that advertising had the strength to influence consumer attitudes and behaviour. Advertising had more power when ad vehicles were few. As consumers, we were easy to get a hold of – we read the same papers, listened to the same radio programs, and watched the same television shows as everyone we knew. Marketers had it easy…but it was rare for consumers to see an ad that was relevant to them. That was ok for marketers because 2% response rate or a break-even ROI was all they required to deem a campaign successful.

These days, technology has made it increasingly difficult to reach consumers. Media has become fragmented. Access profileration has allowed the consumer to be in multiple devices simultaneously including: access from radio, TV, mobile, MP3s, search, print, billboards, videogames, IM, email, video consoles etc. Overlay the incredible explosion of the number of radio and TV channels, magazines, newspapers. This pace of change is making it increasingly difficult to pin target consumers down with a relevant message at the right place and right time.

It’s become increasingly apparent that the difficulty in reaching the consumer has been compounded over time. Access proliferation has put the consumer in control of how, when and what media they consume. At the same time these same channels are giving the tools to communicate to many people at a much faster pace. Universal McCann’s Worldwide Comparative Study on Social Media Trends, April 2008 indicates the growth of social media since 2006. Some highlights include:

• 73% of active online users have read a blog
• 45% have started their own blog
• there are over 184 million bloggers worldwide, with approx. 1/4 from China
• 57% have joined a social network
• 34% post opinions about products/brands on their site/blog

People are talking about brands to each other and surprisingly many brands are oblivious to this; or if they are aware, they don’t realize the enormous impact it has to their reputation as a company. The power shift from the corporation to the consumer is apparent. Advertising messages do not influence as effectively as marketers have always believed.

(more…)

I often wonder what was the tipping point for social media? Why is it receiving more attention now than ever? It has always been there and those in the know — whether they are the tech savvy or the digital youth — saw its benefits much sooner than the rest of us. But now it’s really gone mainstream:

• Every radio station, newscaster, broadcast media has a Twitter account. My late night TV news station uses it as a crowd-sourcing mechanism to gauge immediate opinion on key news issues;
• Charities/causes are popping up and its organizers are wising up to the fact that they can raise awareness and donations within hours of launching their campaign;
• The newspaper industry is dying as consumers increasingly look online to find their news and information for free. As a result, a large scale shift in ad spend is expected in 2009 away from traditional print and broadcast to online. eMarketer verifies this transformation:

• Marketers have been told that this channel not only offers true measurability but it results in strong customer engagement and sustainability;

For someone like me, whose marketing roots have evolved from traditional mass to direct and database; then to online display, search and now social media –> my profound learning comes in understanding that it is a medium that continues to evolve and has yet to establish standards for marketers. I continue to hear that no one should have the right to call themselves “social media experts” and while I believe that is absolutely true, I will place my bets with those marketers and organizations who are using this medium everyday to establish their brand, and create a true understanding of their customers. These guys practice what they preach. Other industry notables have gotten their names because they’ve seemingly held the answers to a space that was virtually untravelled by the mainstream. But I have yet to see any validation of their preachings.

Could it be that the new US President Barack Obama will be known as a key instigator in bringing this whole notion to the masses by his very acknowledgement of the pervasiveness and influence of technology and its ability to shape consumer perception and build incredible momentum? The strength of Obama’s campaign and his revolutionary move into office are based on the ideals set by the Founding Fathers: Election for The People and By the People…. and NOT by the lobbyists or constituents who have traditionally influenced policy and government spend. He has seemingly abolished this practice and has brought on a new idealism of transparency (as per the video: White House 2.0: Social Media and Government Transparency)

As I evolve Ammo Marketing in Canada, the social media space is exciting and yet daunting. I have been able to convince some clients that traditional research does not compare to the unfiltered, unmoderated insights they will get from social media. The very research has opened clients’ eyes who become keenly aware of the honest commentary on their brands: the good..the bad…and the ugly. This immediately creates a sense of urgency to jump into the conversation and clarify misperceptions and diffuse detractor comments. Little by little, participation in this new media is slowly revealing its true worth: as a true engagement device that leads to a sustained dialogue and eventual impact on revenue.

One of my staff came to me today and was so excited to be in a ground-breaking and evolutionary space. As someone who supports client initiatives by participating in relevant discussions, she is delightfully surprised by the willingness of people to embrace corporate presence and engage with them peer to peer with no strings attached. It’s amazing how much people are willing to tell you if you give them the platform to speak. The results we’ve seen have been immediate. But be warned, it will take some time to fulfill that ROI. Effort must be consistent and committed. Consumers will become your advocates if you continue to maintain that connection and you openly respond to their concerns.

Christopher Barger, Director of Social Media, General Motors (http://twitter.com/cbarger) said it best: Look for the return on conversation…not immediately…but when it comes it will sustain itself long-term.

Hello all. The name’s Nikki and I’ve just started interning at Ammo North. I feel lucky to be starting at a company with established clients and thriving divisions, it’s a great opportunity. Influencer marketing wasn’t a category I knew too much about, but I was intrigued and excited to see the potential it held. Before starting here I knew very little about blogs and RSS feeds. I was on Facebook and msn, but I’ve recently discovered they are just the tip of the iceberg that is the social media universe.

I felt like I’d arrived on a different planet, new lingo, new references and far too many acronyms. Can you say overwhelming? Besides coworkers counsel two applications helped to guide me through the vast never ending universe of social media; Delicious and Twitter. Apart from standing on my chair and yelling, “What’s going on?” I’m able to quickly find out what’s new, exciting and most important relevant.

Before starting at Ammo delicious was just an adjective I used to describe something yummy. I now appreciate its awesome potential for organizing bookmarks (organizing is kind of a weird passion of mine). Categories, subcategories, links, tags…I get excited thinking of all the endless organizing possibilities. Delicious lets me to spend my time reading interesting articles rather than searching for them. Reviewing the bookmarks coworkers have tagged has probably been the most insightful. It’s a great way of discovering the latest news and finding out what interests them.

My “following” list on Twitter is growing. I’m taking the cautious approach, reading each bio and weighing their posts as relevant to my information quest. I’ve been following people who are influencers in social media; through their posts I’m able to find interesting articles and opinions that are relevant to my new job. It seems that every time I log in there’s a new Twitter service available. Do I understand how to utilize most of them? Not yet, but that’s what Twitter applications are for; explaining other Twitter applications. The lingo has been the biggest struggle, but I’m sure there’s an application for that too. So now I have just one question; is it normal to think of your life in the context of your next post? Find me on Twitter here: twitter.com/nshik

One article at a time I’ve become addicted to finding out what’s going on, who’s doing what, and I can’t seem to get it fast enough. I’d love to hear about your initial encounter with social media or any insights you have now that you are a practiced social mediator (let me know about the correct term for that too).